Our Vision and Mission

Vision
Leading water utility that enhances value in the provision of bulk water and sanitation services.

We strive to be an effectively run, public-oriented and socially accountable water utility, which has its heart and mind, focused on the provision of bulk water services. We will achieve leadership based on our performance and the sustainable value we co-create with our customers and stakeholders and continue to leave a positive legacy in our communities, region and country.

Mission
Provide innovative, sustainable, effective and affordable bulk water and sanitation services.

Our business is the provision of bulk water services – both potable and wastewater - to support government service delivery to the people of South Africa and providing water for life. This includes providing all bulk water services to our customers, facilitating integrated planning in the region, supporting municipalities and contributing to water knowledge that will lead to sustainability from source-tap-source.  

Strategic Intent
Key Partner that enables government to deliver effective and efficient bulk water and sanitation services.

Umgeni Water intends to be recognised as a strategic and sustainable partner of government, co-creating value through providing bulk water and sanitation services as a catalyst for local economic development and government’s developmental agenda.  

Benevolent Intent
Provide bulk water and sanitation services to improve quality of life and enhance sustainable economic development.

Umgeni Water intends to be recognised as an organisation that has legitimate leadership and cultivates accountability. Through this people-centred approach Umgeni Water will achieve water services delivery.  Bulk water services will be provided for both health and economic benefits, which contribute to addressing poverty, under-development and inequality.